Infor CRM for the Way Your Teams Work
Infor CloudSuite CRM gives every customer-facing team — sales, marketing, and service — a unified view of every touchpoint, backed by the analytics, automation, and mobile tools to act on it. Meritus USA implements and optimizes it for mid-market organizations.
360°
Customer View
Every interaction across sales, marketing, service, and support consolidated into one profile — no gaps, no silos.
68K+
Customers Worldwide
Infor serves organizations across 170+ countries. CloudSuite CRM is their award-winning flagship customer experience platform.
2
Deployment Models
Cloud or on-premises. Modular architecture. Mix license types to align cost with your actual team structure and IT preferences.
Four Disciplines. One Integrated Practice.
01
No-Code Process Design
Build deep profiles by capturing interactions from across your organization and external sources — consolidated into one actionable record.
02
Sales Productivity Tools
Automate the routine so your team focuses on closing. Lead management, opportunity tracking, and follow-up workflows run without manual intervention.
03
No-Code Process Design
Build deep profiles by capturing interactions from across your organization and external sources — consolidated into one actionable record.
04
Marketing Automation
Eliminate time-consuming manual processes. Automated data insights, campaign creation, and segmentation let your team do more with less.
05
Mobile Workforce
CloudSuite CRM Mobile delivers full CRM functionality to smartphones — consumer-grade interface and offline access via Infor’s briefcase model.
06
Team Collaboration
Infor Ming.le® enables real-time communication across sales, marketing, and service — whether teams are in the office or on the road.
Infor ION — Software Without Borders
Purpose-built middleware that connects CloudSuite CRM to your ERP systems on a
plug-and-play basis — giving every team a unified view of the business.
Enterprise-Wide Visibility in One Environment
Infor ION delivers a unified platform for social, mobile, and cloud — connecting front-office CRM data with back-office ERP operations. Teams gain real-time access to order history, invoicing, and fulfillment without switching systems.
The result: faster customer interactions, better decisions, and sales teams who always know exactly where an account stands.
Your Infrastructure, Your Choice
Infor CloudSuite CRM offers unparalleled flexibility in how it’s deployed, used, and paid for — with a modular architecture that grows as you do.
Four Disciplines. One Integrated Practice.
Infor CRM SLX Certified
Meritus USA holds active Infor CRM SLX partner certification. Our consultants have implemented and customized the platform across manufacturing, distribution, and professional services — passing the live demo certification under real client conditions.
Mid-Market Focus
Enterprise-grade CRM capability delivered at a scale and price point that works for growing companies. We don’t bring Fortune 500 overhead to a 200-person sales organization.
CRM-Native AI Integration
We don’t bolt AI onto your CRM as an afterthought. Meritus has production multi-agent AI systems running inside CRM platforms today — lead qualification, contract analysis, and research pipelines built and proven in production.
Built for Adoption, Not Just Installation
Maximum native capability, minimal custom code. We configure Infor CRM to match how your team works — reducing the training burden and accelerating time to productivity from day one.
crm = { "platform": "Infor CloudSuite CRM / SLX", "integration": "Infor ION middleware", "mobile": "CloudSuite CRM Mobile", "collaboration": "Infor Ming.le", } ai_layer = { "lead_qualification": "confidence_gated · 90% fraud reduction", "contract_review": "nda_sow_msa · under 60 seconds", "research_scout": "pre_call_intel · Slack-native", "infra": "AWS ECS Fargate", }