Infor CRM

Infor CRM

Infor CRM offers a robust customer relationship management solution designed to streamline sales, marketing, and customer service operations. With advanced analytics, seamless integrations, and customizable features, Infor CRM helps businesses enhance customer engagement, boost productivity, and drive growth.

1. Enhanced Customer Insights

  • Comprehensive Customer View: Infor CRM provides a 360-degree view of customers, consolidating information from various touchpoints to offer deep insights into customer behavior and preferences.
  •  Analytics and Reporting: Advanced analytics and customizable reporting tools help businesses track performance, identify trends, and make data-driven decisions.

2. Improved Sales Productivity

  • Sales Automation: Automates routine sales tasks, such as lead management, opportunity tracking, and follow-ups, freeing up sales teams to focus on closing deals.
  • Mobile Access: Mobile-friendly interface ensures that sales teams can access crucial information and update records on the go, enhancing their productivity.

3. Seamless Integration

  • Integration with ERP Systems: Integrates seamlessly with Infor’s suite of enterprise resource planning (ERP) systems and other third-party applications, providing a unified platform for business operations.
  • Customizable APIs: Flexible APIs allow businesses to customize and extend the CRM functionality to meet specific needs.

4. Personalized Customer Experience

  • Customer Segmentation: Advanced segmentation tools enable targeted marketing campaigns, ensuring personalized communication with different customer segments.
  • Marketing Automation: Supports automated marketing campaigns, tracking customer engagement, and measuring the effectiveness of marketing efforts

5. Scalability and Flexibility

  • Cloud and On-Premises Deployment: Offers both cloud-based and on-premises deployment options, providing flexibility to businesses based on their IT infrastructure and preferences.
  • Modular Architecture: Allows businesses to start with core functionalities and scale up by adding modules as their needs grow.

6. Enhanced Collaboration

  • Collaboration Tools: Built-in collaboration tools facilitate communication and teamwork among sales, marketing, and customer service teams.
  • Knowledge Management: Centralized knowledge repository helps teams share information and best practices, improving overall efficiency.